<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom">
  <channel>
    <title>Loopback 博客</title>
    <link>https://loopbackagent.com/blog/</link>
    <description>反馈运营、全渠道接入、AI 分诊与闭环的教程、指南与实践。</description>
    <language>zh-cn</language>
    <lastBuildDate>Sat, 11 Jul 2026 00:00:00 GMT</lastBuildDate>
    <atom:link href="https://loopbackagent.com/blog/rss.xml" rel="self" type="application/rss+xml" />
    <item>
      <title>什么是「反馈运营」，它和工单系统有何不同</title>
      <link>https://loopbackagent.com/blog/what-is-feedback-ops/</link>
      <guid isPermaLink="true">https://loopbackagent.com/blog/what-is-feedback-ops/</guid>
      <pubDate>Sat, 11 Jul 2026 00:00:00 GMT</pubDate>
      <category>Guide</category>
      <description><![CDATA[反馈运营（Feedback Ops）不是又一个工单系统，而是把散落在各渠道的用户声音收拢成「理解 → 行动 → 闭环」一条回路。本文讲清它解决什么、和 Zendesk 这类工单/客服 SaaS 的边界在哪。]]></description>
    </item>
    <item>
      <title>几分钟接入全渠道反馈：从 App 商店到邮件到社群</title>
      <link>https://loopbackagent.com/blog/connect-all-channels-in-minutes/</link>
      <guid isPermaLink="true">https://loopbackagent.com/blog/connect-all-channels-in-minutes/</guid>
      <pubDate>Thu, 09 Jul 2026 00:00:00 GMT</pubDate>
      <category>Tutorial</category>
      <description><![CDATA[接入反馈渠道不必写代码、配 webhook。本文手把手走一遍 Loopback 的渠道接入：App Store 免登录直接搜、Google Play 一键授权、邮箱 OAuth 或 IMAP、社群与问卷汇入同一个收件箱。]]></description>
    </item>
    <item>
      <title>让 AI 自动分优先级：P0–P3 是怎么判的</title>
      <link>https://loopbackagent.com/blog/ai-triage-priority-p0-p3/</link>
      <guid isPermaLink="true">https://loopbackagent.com/blog/ai-triage-priority-p0-p3/</guid>
      <pubDate>Tue, 07 Jul 2026 00:00:00 GMT</pubDate>
      <category>Deep Dive</category>
      <description><![CDATA[反馈量一大，人肉判优先级就跟不上、标准还因人而异。本文讲清 Loopback 的 AI 分诊：情感、优先级 P0–P3、分类、是否需回复、所属模块是怎么定的，以及为什么每一步都可人工改判。]]></description>
    </item>
    <item>
      <title>从收到到回复关闭：搭一条反馈闭环</title>
      <link>https://loopbackagent.com/blog/close-the-loop-reply-workflow/</link>
      <guid isPermaLink="true">https://loopbackagent.com/blog/close-the-loop-reply-workflow/</guid>
      <pubDate>Sat, 04 Jul 2026 00:00:00 GMT</pubDate>
      <category>Tutorial</category>
      <description><![CDATA[收集和分类只是前半程，真正的价值在「闭环」——问题被跟踪到解决、用户被回复。本文讲怎么用 Loopback 搭一条从收到到关闭的回路，以及为什么对外发送永远需要人工确认。]]></description>
    </item>
    <item>
      <title>App Store / Google Play 评论管理实战</title>
      <link>https://loopbackagent.com/blog/app-store-review-management/</link>
      <guid isPermaLink="true">https://loopbackagent.com/blog/app-store-review-management/</guid>
      <pubDate>Thu, 02 Jul 2026 00:00:00 GMT</pubDate>
      <category>Playbook</category>
      <description><![CDATA[应用商店评论既是差评救火现场，也是最真实的用户之声。本文是一份实战手册：怎么把 App Store 与 Google Play 评论接进统一台、分诊排序、用品牌语气快速回复，把差评用户拉回来。]]></description>
    </item>
    <item>
      <title>Coding Loop：让处理流程自己进化</title>
      <link>https://loopbackagent.com/blog/coding-loop-explained/</link>
      <guid isPermaLink="true">https://loopbackagent.com/blog/coding-loop-explained/</guid>
      <pubDate>Sun, 28 Jun 2026 00:00:00 GMT</pubDate>
      <category>Deep Dive</category>
      <description><![CDATA[传统 SaaS 卖「可配置」，Loopback 卖「流程会进化」。本文解释什么是 Coding Loop / Builder Mode：用自然语言描述目标，AI 帮你把处理流程写出来、审查上线，并随反馈持续迭代。]]></description>
    </item>
    <item>
      <title>把用户之声（VoC）变成路线图输入</title>
      <link>https://loopbackagent.com/blog/voc-that-drives-roadmap/</link>
      <guid isPermaLink="true">https://loopbackagent.com/blog/voc-that-drives-roadmap/</guid>
      <pubDate>Wed, 24 Jun 2026 00:00:00 GMT</pubDate>
      <category>Guide</category>
      <description><![CDATA[用户之声（VoC）不该只躺在报表里。本文讲怎么用 Loopback 把散落的反馈聚成议题、按影响排序，变成产品路线图能直接用的输入——让下一个版本做对的事。]]></description>
    </item>
    <item>
      <title>出海团队的多语言反馈运营手册</title>
      <link>https://loopbackagent.com/blog/overseas-feedback-playbook/</link>
      <guid isPermaLink="true">https://loopbackagent.com/blog/overseas-feedback-playbook/</guid>
      <pubDate>Sat, 20 Jun 2026 00:00:00 GMT</pubDate>
      <category>Playbook</category>
      <description><![CDATA[出海意味着反馈来自不同语言、不同渠道、不同合规要求。本文是一份实战手册：怎么用一套后台统一收拢多语言反馈、按市场分轨接入渠道，并用 AI 翻译与分诊跨过语言墙。]]></description>
    </item>
    <item>
      <title>把 NPS 与问卷接进统一反馈台</title>
      <link>https://loopbackagent.com/blog/nps-and-survey-into-loopback/</link>
      <guid isPermaLink="true">https://loopbackagent.com/blog/nps-and-survey-into-loopback/</guid>
      <pubDate>Tue, 16 Jun 2026 00:00:00 GMT</pubDate>
      <category>Tutorial</category>
      <description><![CDATA[NPS 和问卷是最结构化的用户之声，但常常孤立在问卷工具里，和其他渠道对不上。本文讲怎么把问卷当作一个连接器接进 Loopback，让打分和开放题与商店评论、邮件反馈汇进同一个议题看板。]]></description>
    </item>
    <item>
      <title>从救火到体系：反馈团队的第一个季度</title>
      <link>https://loopbackagent.com/blog/from-firefighting-to-system/</link>
      <guid isPermaLink="true">https://loopbackagent.com/blog/from-firefighting-to-system/</guid>
      <pubDate>Wed, 10 Jun 2026 00:00:00 GMT</pubDate>
      <category>Story</category>
      <description><![CDATA[一个新反馈团队的头三个月，往往从「哪里着火扑哪里」开始。本文用一条务实的时间线，讲怎么从纯救火走到有体系、有沉淀、有闭环——每一步该先做什么。]]></description>
    </item>
  </channel>
</rss>
