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    <title>Loopback Blog</title>
    <link>https://loopbackagent.com/en/blog/</link>
    <description>Tutorials, guides, and playbooks on feedback ops, omnichannel intake, AI triage, and closing the loop.</description>
    <language>en</language>
    <lastBuildDate>Sat, 11 Jul 2026 00:00:00 GMT</lastBuildDate>
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      <title>What Is &quot;Feedback Ops,&quot; and How Is It Different from a Ticketing System</title>
      <link>https://loopbackagent.com/en/blog/what-is-feedback-ops/</link>
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      <pubDate>Sat, 11 Jul 2026 00:00:00 GMT</pubDate>
      <category>Guide</category>
      <description><![CDATA[Feedback Ops isn't just another ticketing system — it turns user voices scattered across channels into one loop of "understand → act → close." Here's what it solves and where its boundary with tools like Zendesk lies.]]></description>
    </item>
    <item>
      <title>Connect Every Channel in Minutes — From App Stores to Email to Communities</title>
      <link>https://loopbackagent.com/en/blog/connect-all-channels-in-minutes/</link>
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      <pubDate>Thu, 09 Jul 2026 00:00:00 GMT</pubDate>
      <category>Tutorial</category>
      <description><![CDATA[Connecting feedback channels shouldn't take writing code or configuring webhooks. This post walks you step by step through channel setup in Loopback: search the App Store with no login, authorize Google Play in one click, connect email over OAuth or IMAP, and funnel communities and surveys into one inbox.]]></description>
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    <item>
      <title>Let AI Triage Priority Automatically — How P0–P3 Get Decided</title>
      <link>https://loopbackagent.com/en/blog/ai-triage-priority-p0-p3/</link>
      <guid isPermaLink="true">https://loopbackagent.com/en/blog/ai-triage-priority-p0-p3/</guid>
      <pubDate>Tue, 07 Jul 2026 00:00:00 GMT</pubDate>
      <category>Deep Dive</category>
      <description><![CDATA[When feedback volume climbs, prioritizing by hand can't keep up and the standard varies from person to person. This post breaks down Loopback's AI triage: how sentiment, priority (P0–P3), category, whether a reply is needed, and the owning module get decided — and why every step can be overridden by a human.]]></description>
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      <title>From Received to Replied and Closed — Building a Feedback Loop</title>
      <link>https://loopbackagent.com/en/blog/close-the-loop-reply-workflow/</link>
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      <pubDate>Sat, 04 Jul 2026 00:00:00 GMT</pubDate>
      <category>Tutorial</category>
      <description><![CDATA[Collecting and classifying is only the first half; the real value is in closing the loop — issues tracked to resolution, users replied to. This post covers how to build a loop in Loopback that runs from received to closed, and why outbound sending always requires human confirmation.]]></description>
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      <title>App Store / Google Play Review Management in Practice</title>
      <link>https://loopbackagent.com/en/blog/app-store-review-management/</link>
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      <pubDate>Thu, 02 Jul 2026 00:00:00 GMT</pubDate>
      <category>Playbook</category>
      <description><![CDATA[App store reviews are where you firefight bad ratings — and also the most authentic voice of your users. This is a hands-on playbook: how to bring App Store and Google Play reviews into one console, triage and sort them, reply fast in your brand voice, and win back the users behind those one-star ratings.]]></description>
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    <item>
      <title>Coding Loop — Let Your Handling Process Evolve on Its Own</title>
      <link>https://loopbackagent.com/en/blog/coding-loop-explained/</link>
      <guid isPermaLink="true">https://loopbackagent.com/en/blog/coding-loop-explained/</guid>
      <pubDate>Sun, 28 Jun 2026 00:00:00 GMT</pubDate>
      <category>Deep Dive</category>
      <description><![CDATA[Traditional SaaS sells "configurable"; Loopback sells "processes that evolve." This post explains what the Coding Loop / Builder Mode is — describe your goal in natural language, and AI writes the handling process for you, reviews it before it goes live, and keeps iterating as feedback comes in.]]></description>
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    <item>
      <title>Turning Voice of Customer (VoC) into Roadmap Input</title>
      <link>https://loopbackagent.com/en/blog/voc-that-drives-roadmap/</link>
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      <pubDate>Wed, 24 Jun 2026 00:00:00 GMT</pubDate>
      <category>Guide</category>
      <description><![CDATA[Voice of Customer (VoC) shouldn't just sit in a report. This piece shows how Loopback clusters scattered feedback into issues, ranks them by impact, and turns them into input your product roadmap can use directly — so the next release builds the right things.]]></description>
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      <title>A Multilingual Feedback-Ops Playbook for Teams Going Global</title>
      <link>https://loopbackagent.com/en/blog/overseas-feedback-playbook/</link>
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      <pubDate>Sat, 20 Jun 2026 00:00:00 GMT</pubDate>
      <category>Playbook</category>
      <description><![CDATA[Going global means feedback in different languages, from different channels, under different compliance rules. This is a hands-on playbook — how to gather multilingual feedback in one back office, connect channels on separate tracks per market, and cross the language wall with AI translation and triage.]]></description>
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      <title>Bringing NPS and Surveys into One Feedback Hub</title>
      <link>https://loopbackagent.com/en/blog/nps-and-survey-into-loopback/</link>
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      <pubDate>Tue, 16 Jun 2026 00:00:00 GMT</pubDate>
      <category>Tutorial</category>
      <description><![CDATA[NPS and surveys are the most structured Voice of Customer you have, yet they're often stranded in a survey tool, out of sync with everything else. This piece shows how to bring surveys into Loopback as a connector, so scores and open-ended answers land on the same issue board as store reviews and email feedback.]]></description>
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    <item>
      <title>From Firefighting to a System: A Feedback Team&apos;s First Quarter</title>
      <link>https://loopbackagent.com/en/blog/from-firefighting-to-system/</link>
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      <pubDate>Wed, 10 Jun 2026 00:00:00 GMT</pubDate>
      <category>Story</category>
      <description><![CDATA[A new feedback team's first three months usually start with "chase whatever's on fire." This piece lays out a pragmatic timeline for going from pure firefighting to a real system — with accumulation and a closed loop — and what to tackle first at each step.]]></description>
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