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Loopback Blog

Tutorials, guides, and playbooks on feedback ops, omnichannel intake, AI triage, and closing the loop.

Guide What Is "Feedback Ops," and How Is It Different from a Ticketing System Feedback Ops isn't just another ticketing system — it turns user voices scattered across channels into one loop of "understand → act → close." Here's what it solves and where its boundary with tools like Zendesk lies. · 3 min read

Latest posts

Tutorial Connect Every Channel in Minutes — From App Stores to Email to Communities Connecting feedback channels shouldn't take writing code or configuring webhooks. This post walks you step by step through channel setup in Loopback: search the App Store with no login, authorize Google Play in one click, connect email over OAuth or IMAP, and funnel communities and surveys into one inbox. · 3 min read Deep Dive Let AI Triage Priority Automatically — How P0–P3 Get Decided When feedback volume climbs, prioritizing by hand can't keep up and the standard varies from person to person. This post breaks down Loopback's AI triage: how sentiment, priority (P0–P3), category, whether a reply is needed, and the owning module get decided — and why every step can be overridden by a human. · 2 min read Tutorial From Received to Replied and Closed — Building a Feedback Loop Collecting and classifying is only the first half; the real value is in closing the loop — issues tracked to resolution, users replied to. This post covers how to build a loop in Loopback that runs from received to closed, and why outbound sending always requires human confirmation. · 3 min read Playbook App Store / Google Play Review Management in Practice App store reviews are where you firefight bad ratings — and also the most authentic voice of your users. This is a hands-on playbook: how to bring App Store and Google Play reviews into one console, triage and sort them, reply fast in your brand voice, and win back the users behind those one-star ratings. · 3 min read Deep Dive Coding Loop — Let Your Handling Process Evolve on Its Own Traditional SaaS sells "configurable"; Loopback sells "processes that evolve." This post explains what the Coding Loop / Builder Mode is — describe your goal in natural language, and AI writes the handling process for you, reviews it before it goes live, and keeps iterating as feedback comes in. · 3 min read Guide Turning Voice of Customer (VoC) into Roadmap Input Voice of Customer (VoC) shouldn't just sit in a report. This piece shows how Loopback clusters scattered feedback into issues, ranks them by impact, and turns them into input your product roadmap can use directly — so the next release builds the right things. · 2 min read Playbook A Multilingual Feedback-Ops Playbook for Teams Going Global Going global means feedback in different languages, from different channels, under different compliance rules. This is a hands-on playbook — how to gather multilingual feedback in one back office, connect channels on separate tracks per market, and cross the language wall with AI translation and triage. · 2 min read Tutorial Bringing NPS and Surveys into One Feedback Hub NPS and surveys are the most structured Voice of Customer you have, yet they're often stranded in a survey tool, out of sync with everything else. This piece shows how to bring surveys into Loopback as a connector, so scores and open-ended answers land on the same issue board as store reviews and email feedback. · 2 min read Story From Firefighting to a System: A Feedback Team's First Quarter A new feedback team's first three months usually start with "chase whatever's on fire." This piece lays out a pragmatic timeline for going from pure firefighting to a real system — with accumulation and a closed loop — and what to tackle first at each step. · 2 min read

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