LoopbackLoopback Docs
From connecting your first channel to board drill-down, reply loops, workflow automation, and billing — how to use every part of the product.
Getting Started
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What Is LoopbackLoopback is an AI-driven omnichannel user-feedback operations platform: it auto-collects feedback from every channel, understands and clusters it with AI, assigns owners and drafts replies, and tracks each item to closed. This page explains what it is and where to go to do what.
Quick Start in 5 MinutesThe fastest path from sign-up to your first insight: pick a market, connect your first channel (App Store is fastest), wait for AI understanding to finish, then head back to the board to drill down.
FAQLoopback FAQs: trial limits, how usage is counted, whether overages pause your account, BYOK, data security, whether AI auto-replies to users, and what to do when the board is empty.
Reading the Board: Three-Level Drill-DownThe board's three-level structure (overview → issues → single item), filters and the dual-view switch, and how AI assigns each piece of feedback a sentiment, priority (P0–P3), category, and owning module.
Reply and Close: Draft, Confirm, CloseHow to reply to users in Loopback — AI drafts, a human confirms sending (outbound sending always requires confirmation) — plus manually changing priority / status / assignment / tags and bulk actions.
How Plans and Usage Are CountedLoopback's three plans (Pro / Max / Enterprise), the 7-day free Max trial, metering by "feedback processed" rather than by token, overage and budget caps, and BYOK (bring your own model key).
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