LoopbackLoopback Docs
From connecting your first channel to board drill-down, reply loops, workflow automation, and billing — how to use every part of the product.
Start here
New to Loopback? Read "5-minute quick start" to connect your first channel in five steps, or "What is Loopback" to see how it differs from a ticketing system. The sidebar covers every step from connecting channels to closing the loop — click any entry to open it.
Quick Start in 5 Minutes
The fastest path from sign-up to your first insight: pick a market, connect your first channel (App Store is fastest), wait for AI understanding to finish, then head back to the board to drill down.
Connect App Store and Google Play Reviews
How to bring App Store and Google Play reviews into Loopback: search the App Store with no login, authorize Google Play with one Google click, plus setting the history range and fetch frequency.
Reply and Close: Draft, Confirm, Close
How to reply to users in Loopback — AI drafts, a human confirms sending (outbound sending always requires confirmation) — plus manually changing priority / status / assignment / tags and bulk actions.
FAQ
Loopback FAQs: trial limits, how usage is counted, whether overages pause your account, BYOK, data security, whether AI auto-replies to users, and what to do when the board is empty.
Read and try at once — your first insight in minutes
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