LoopbackFrom hearing feedback to closing the loop, one seamless pipeline
Collect feedback from every channel, let AI triage and assign it, reply with one click, and get weekly insight reports — all within the Lark / Slack workflows your team already uses.
Connect your existing tools and close the feedback loop automatically
Collect Feedback
Aggregate feedback from App Store, Google Play, X, YouTube, Discord, Slack, and email into one inbox.
AI Triage
Group similar feedback into a single issue, get suggested solutions, and drill down into the original messages from any channel.
Auto-assignment
Assign with one click — the right owner gets a notification card directly in Lark or Slack.
AI Reply
Generate a reply based on your team's discussion, then send it back to every channel after a quick review.
Weekly insights report
Weekly reports are generated automatically and pushed to your team channel.
All-channel feedback, into one inbox automatically
Everything connects through official APIs / OAuth — stable, compliant, and able to reply officially, with no gray-area scraping.
App stores & review sites
Reviews from App Store, Google Play, and Steam flow in automatically — negative reviews surface on your dashboard instantly.
Gmail and business mailboxes (IMAP) flow in automatically; long emails are distilled into key points so you don't read them one by one.
Communities & social media
Discord, YouTube, X (Twitter) and Lark groups — complaints in communities and comment sections no longer scroll away.
Your Own Systems · Webhook
In-app feedback forms, internal ticketing, and other custom sources can be piped into Loopback via a generic Webhook — landing in the same unified inbox.
AI understanding · issue clustering
Categorizes user voices, clusters by issue, and tags sentiment.
AI recommendations + smart assignment
Suggested Action
Every suggestion includes the source feedback, reasoning, and confidence score.
Automatic Notification
Create automated workflows in Loopback to push user feedback to Lark / Slack channels in real time, enabling instant response.
One-click reply
Based on the discussion in your Lark / Slack channel, Loopback drafts the best reply in each language — one click sends it back to the user on the original channel. No need to log into the Loopback dashboard; handle feedback right where your team already works.
Turn insights into product improvements and revenue
Stronger brand reputation
Respond to every user within 24 hours, making each one feel heard and strengthening brand reputation.
Organic growth
Higher store ratings and stronger community sentiment drive word-of-mouth and organic user growth.
Better user experience
Understand what users truly want and where your product falls short, straight from frontline feedback — and let it guide every iteration.
Engagement and revenue
Respond to user needs instantly to boost satisfaction, retention, engagement, and long-term willingness to pay.
Weekly insights report
Get automated weekly insight reports that quantify user feedback, surface market sentiment, and visualize opportunities for improvement.
Conversational control: if you can click it, you can say it
A persistent AI chat panel on the right lets you complete multi-step, bulk operations through conversation. Every action is shown before it runs — what it does and what permissions it needs — and executes only after confirmation, with full undo throughout.
Example · batch handling in one sentence
- Escalate all crash-related issues to P1, assign them to the client team, and let them know to prioritize iOS 17 today
- Found 3 crash issues (41 reports). Plan: ① Set priority to P1 ② Assign to client team ③ Notify via Lark and pin iOS 17. Proceed?
- Confirm
- ✓ 3 actions completed, notifications sent to 4 people. View the audit log — undo with one click within 10 minutes.
Design principles
- AI is an accelerator, not a required pathDone with just a click
- Plan first, act only after confirmationAuthorization gate
- Source / reasoning / confidence / steps all shownTransparent
- Every AI action is undoable within a time windowSecure
Connect your first channel in just minutes
Sign up and claim a 7-day Max trial in your workspace — no credit card, every feature, no channel wall.
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