LoopbackResource Center
Blog, docs, pricing, security, and a free trial — everything you need to learn and run Loopback.
Blog
Blog
Tutorials, guides, and playbooks on feedback ops.
Docs
Docs
Product documentation and FAQ, from setup to advanced.
Pricing
Pricing
Pro / Max / Enterprise and the 7-day trial.
Security
Security & Deployment
Data residency, privacy tiers, and deployment.
Product
Product
Collect, cluster, suggest, assign, close — end to end.
Try
Free trial
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Latest from the blog
Guide
What Is "Feedback Ops," and How Is It Different from a Ticketing System
Feedback Ops isn't just another ticketing system — it turns user voices scattered across channels into one loop of "understand → act → close." Here's what it solves and where its boundary with tools like Zendesk lies.
Tutorial
Connect Every Channel in Minutes — From App Stores to Email to Communities
Connecting feedback channels shouldn't take writing code or configuring webhooks. This post walks you step by step through channel setup in Loopback: search the App Store with no login, authorize Google Play in one click, connect email over OAuth or IMAP, and funnel communities and surveys into one inbox.
Deep Dive
Let AI Triage Priority Automatically — How P0–P3 Get Decided
When feedback volume climbs, prioritizing by hand can't keep up and the standard varies from person to person. This post breaks down Loopback's AI triage: how sentiment, priority (P0–P3), category, whether a reply is needed, and the owning module get decided — and why every step can be overridden by a human.
Start with the basics
What Is LoopbackLoopback is an AI-driven omnichannel user-feedback operations platform: it auto-collects feedback from every channel, understands and clusters it with AI, assigns owners and drafts replies, and tracks each item to closed. This page explains what it is and where to go to do what.
Quick Start in 5 MinutesThe fastest path from sign-up to your first insight: pick a market, connect your first channel (App Store is fastest), wait for AI understanding to finish, then head back to the board to drill down.
Connect App Store and Google Play ReviewsHow to bring App Store and Google Play reviews into Loopback: search the App Store with no login, authorize Google Play with one Google click, plus setting the history range and fetch frequency.
How Plans and Usage Are CountedLoopback's three plans (Pro / Max / Enterprise), the 7-day free Max trial, metering by "feedback processed" rather than by token, overage and budget caps, and BYOK (bring your own model key).
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