This guide walks you through Loopback the fastest way: from sign-up to your first feedback insight, usually in a few minutes.

Step 1: Sign up and verify your email

Sign up with your email, then click the verification email to activate. Every new workspace automatically gets a 7-day full-feature Max trial — no channel wall, no card required.

Step 2: Pick your market

Onboarding has you pick a market (China / non-China / global). This determines data residency and the available channel pool — China and overseas channels are separate. You can change it later in settings if you pick wrong, but it's best to get it right from the start, so compliance is in place from step one.

Step 3: Connect your first channel

The fastest is the App Store: no developer-account login needed — just search for your app name and select it. Most other channels (Google Play, email, communities, surveys) also connect with a few clicks to authorize. Before the first fetch, you'll choose how far back to pull history.

See Connect App Store Reviews and Connect Your Support Email for details.

Step 4: Wait for AI understanding to finish

Once a channel is connected, fetching begins, and each piece of feedback is understood by AI the moment it arrives (sentiment, priority, category, and so on). Fetch and understanding progress is visible in real time on the Channels page (/channels).

Step 5: Head back to the board for the results

Go to the board (/): start with the negative-review rate and open P0 items in the overview, then click into an issue to drill down to specific feedback. To understand the board's three-layer structure, see How to Read the Board.

What's next